Our community
- About Kelowna
  
  Kelowna is located along the beautiful shores of Okanagan Lake, in the heart of the stunning Okanagan Valley.
  
  Citizen Survey
  
  City profile
  
  Housing
  
  Imagine Kelowna
  
  Newcomers
  
  Sister cities
  
  Smart and intelligent city initiatives
  
  Quick links
  
  Tourism Kelowna
  
  Kelowna International Airport
  
  Invest Kelowna
- Arts, culture & heritage
  
  We facilitate and promote arts and culture to provide vision, direction, goals and funding.
  
  A commitment to culture
  
  Artist opportunities
  
  Cultural District
  
  Cultural Plan
  
  Cultural grants
  
  Heritage
  
  Inspired City Summit
  
  Kelowna Community Theatre
  
  Public art
  
  Quick links
  
  Take a public art tour
  
  Kelowna's event strategy & planning events
- Engage
  
  Find ways to get involved and provide your input on various City projects, plans and services.
  
  Accessibility
  
  Get involved
  
  Social media
  
  Quick links
  
  Get involved Kelowna engagement site
- Environment
  
  Learn more about how we can all work together to protect our natural environment.
  
  Air quality
  
  Clean water volunteer programs
  
  Climate action
  
  Community gardens
  
  Energy
  
  Extreme cold
  
  Extreme heat
  
  Pesticide-free
  
  Sensitive areas
  
  Flooding
  
  Quick links
  
  BC Air Quality
  
  Climate Action Plan
- News & events
  
  Find out what’s going on with the City and in our community.
  
  Newsroom
  
  City calendar
  
  Civic & Community Awards
  
  For the record
  
  Freedom of the City Award
  
  News
  
  Public notices & ads
  
  Publications
  
  Quick links
  
  Plan an Event
  
  Kelowna Made
  
  Meet me on Bernard
- Our community stories
  
  Find out what’s going on with the City and in our community.
  
  Community stories
  
  Growing Kelowna
  
  Podcasts
  
  Quick links
- Planning & projects
  
  As one of the fastest growing cities in BC, good planning is critical for developing a sustainable and livable community.
  
  2040 Official Community Plan
  
  2040 Transportation Master Plan
  
  2024 Planning Legislation Changes
  
  Agriculture plan
  
  Building a stronger Kelowna
  
  Current capital projects
  
  Downtown plans
  
  Healthy City Strategy
  
  Land policies & procedures
  
  Local area plans
  
  North Boundary Collaboration
  
  Pedestrian and Bicycle Master Plan
  
  Quick links
  
  View the 2040 Official Community Plan
  
  View the 2040 Transportation Master Plan
- Social wellness
  
  Ensuring a welcoming, inclusive and vibrant community.
  
  Social wellness
  
  Complex Care
  
  Homelessness Strategy
  
  Outdoor Overnight Sheltering
  
  Temporary Transitional Housing
  
  Quick links
- Strong Neighbourhoods
  
  The Strong Neighbourhoods Program is designed to help build connection and engagement in our neighbourhoods.
  
  About Strong Neighbourhoods
  
  Block connector program
  
  Block party support
  
  Celebrating neighbours
  
  Good neighbour tips & resources
  
  Neighbourhood associations
  
  Park & Play
  
  Strong Neighbourhoods grants
  
  Quick links
  
  Easy ways to help you meet your neighbour
  
  Project planning tips
  
  Park & Play
Parks & recreation
- Event & tournament planning
  
  Whether you're looking to plan, attend, or help out at an event, we've got you covered.
  
  Buskers Program
  
  Film & drone use
  
  Outdoor fitness permit
  
  Plan a tournament
  
  Plan an outdoor event
  
  Plan an outdoor wedding
  
  Quick links
  
  Check out the City calendar
  
  Event and tournament grants
  
  Indoor facility rentals
- Parks & beaches
  
  It's easy to get active outdoors in Kelowna - visit one of our parks, water parks or beaches.
  
  Beaches & parks map
  
  Boat launches
  
  Dog parks
  
  Hidden gems
  
  Park Amenity Donation program
  
  Park usage rules & accessibility
  
  Regional & provincial parks
  
  Water parks
  
  Water quality at beaches
  
  Responsible Alcohol in Public Spaces
  
  Quick links
  
  Find ways to get Active by Nature
- Recreation & sport
  
  Find ways to get active or learn a new skill, any time of year.
  
  Active by Nature
  
  Apple Race Series
  
  Recreation programs & registration
  
  Sport services & grants
  
  Sports & leagues
  
  Quick links
  
  Check out Kelowna's seasonal recreation programs
  
  Recreation Contract Instructor opportunities
  
  Parks and Beaches Map
- Recreation facilities & fields
  
  Find facilities and fields for community use including rental information.
  
  Facility rentals
  
  Recreation facilities
  
  Sports fields
  
  Quick links
  
  Parkinson Recreation Centre
  
  View the sports field maintenance schedule
  
  Register for rec programs online
- Urban trees & wildlife
  
  Learn more about trees and forest ecosystems on City-owned properties, plus benefits to increasing our urban canopy.
  
  NeighbourWoods
  
  Urban trees
  
  Urban wildlife
  
  Quick links
  
  Read the Forest Strategy
  
  Learn about fire prevention
City hall
- Annual report
  
  Through strong financial management we deliver the programs, services and infrastructure that help make Kelowna a great place to live and conduct business.
  
  Annual report
  
  Quick links
  
  2023 Annual Report
- Budget
  
  Our annual budget aims for a balance between setting a reasonable tax rate and delivering services expected by residents and businesses.
  
  City budget
  
  Infrastructure planning
  
  Quick links
  
  Read the 2025 Financial Plan
  
  Learn about property taxes
- Bylaws
  
  Learn more about our bylaws and policies, as well as inspections and regulatory work related to the enforcement of specific City bylaws.
  
  Bylaw services
  
  Quick links
  
  Search bylaws & policies
  
  Learn about dog control
  
  Contact Impark Parking
- Careers & volunteering
  
  We are working towards becoming the best mid-sized city in North America thanks to the dedication of our employees and volunteers.
  
  Career/job opportunities
  
  Casual, seasonal & student employment opportunities
  
  Firefighter recruitment
  
  How to apply
  
  Recreation contract instructor opportunities
  
  Volunteer opportunities
  
  Quick links
  
  Current employee login
  
  Watch the my work, my city video
  
  Sign up for career e-updates
- City funding
  
  Find a City grant to help you with a variety of programs, projects or services.
  
  Grants
  
  Partners in Parks
  
  Quick links
  
  Learn about the Strong Neighbourhood grant
- City government
  
  Good government provides for the stewardship of public assets in the interests and well-being of our community.
  
  Bylaws & policies
  
  Elections
  
  Information and privacy
  
  Our organization
  
  Quick links
  
  Find an upcoming Council meeting
  
  Meet your Mayor & Council
- Contact us
  
  City Hall hours of operation are 8 a.m. to 4 p.m., Monday to Friday (excluding statutory holidays).
  
  Contact directory
  
  RSS feeds
  
  Visual identity and logo request
  
  e-Subscribe notifications
  
  Quick links
  
  Request a service
  
  Find out how to register a bylaw complaint
  
  Find out who to call for help
- Council
  
  Our Mayor and Council sets priorities, establishes policies and makes decisions for the community as a whole.
  
  Committees
  
  Council Connect
  
  Council meetings & public hearings
  
  Council priorities
  
  Lobbyist Registry
  
  Our Council
  
  Previous mayors
  
  Quick links
  
  Look back at previous meeting agendas & minutes
  
  Get Council agendas & meeting minutes e-updates
  
  Search bylaws & policies
- Property taxes
  
  Property taxes are due each year in July. Learn more about payment options, login to online billing and more.
  
  Home Owner Grant
  
  Permissive tax exemption
  
  Property tax and assessment tools
  
  Property tax deferment
  
  Property tax info and payments
  
  Tax Sale Information
  
  Quick links
  
  Read City Views
  
  Access your Property Account
  
  Curious about the Speculation Tax?
City services
- Graffiti
  
  Report graffiti! If it isn’t immediately removed, graffiti can act as an invitation for littering, loitering, additional graffiti, and other forms of crime.
  
  Graffiti management
  
  Quick links
  
  Report graffiti
  
  Report a crime to Crime Stoppers
- Kelowna Memorial Park Cemetery
  
  Our cemetery occupies 50 picturesque acres at the base of Dilworth Mountain adjacent to the Kelowna Golf & Country Club.
  
  About the Cemetery
  
  Fees & charges
  
  Frequently asked questions
  
  Memorial options
  
  Special Events
  
  Quick links
  
  Check out a map of the Cemetery
- Maps & open data
  
  Browse our maps and data to learn more about our city, parks, projects, developments and much more.
  
  Interactive maps
  
  Open data catalogue
  
  Orthophotos
  
  Quick links
  
  Explore the Kelowna map viewer
- Okanagan compost
  
  Browse our maps and data to learn more about our city, parks, projects, developments and much more.
  
  Compost we produce
  
  Regional Compost Facility
  
  Quick links
  
  Benefits of OgoGrow in the forestry industry
  
  Benefits of OgoGrow in the mining industry
- Online services
  
  Request or access online City services anytime, day or night.
  
  Services & requests
  
  Quick links
  
  Access your Property Account
- Safety & emergency services
  
  Find out who to call and learn more about emergency services. If this is an emergency, call 911.
  
  Community safety
  
  Community safety plan
  
  Emergency contacts & public safety
  
  Fire Department
  
  Police services/RCMP
  
  Regional emergency program
  
  Safe needle disposal
  
  Quick links
  
  Central Okanagan Emergency Operations website
  
  Find local RCMP contact information
  
  Find fire station locations
- Utility billing
  
  Find out who to call and learn more about emergency services. If this is an emergency, call 911.
  
  City utility billing
  
  Transfer to taxes FAQs
  
  Quick links
  
  Access your Property Account
- Waste
  
  Residential garbage, recycling and yard waste collection is managed by the Regional District of Central Okanagan.
  
  Garbage, recycling & yard waste
  
  Glenmore Landfill
  
  Quick links
  
  Download the Recycle Coach App
  
  Learn more about garbage collection (regional)
- Water & wastewater
  
  Our water utility is one of four major water providers operating within municipal boundaries and serves approximately 60,000 customers.
  
  City Water Utility
  
  Find your water provider
  
  Rates
  
  Stormwater
  
  Wastewater
  
  Quick links
  
  Sign up for Water Notices from the City utility
  
  Find your local water provider
  
  Emergency water turn-off requests
Business services
- Business with the City
  
  Learn more about doing business with us, bidding procedures, various opportunities and more.
  
  Bidding opportunities
  
  Concession & vendor opportunities
  
  Economic development
  
  Our data network for businesses
  
  Partnerships & sponsorships
  
  Suppliers & payments
  
  Quick links
  
  Sign up for bidding opportunity e-updates
  
  Visit our online bidding platform
  
  Apply for a Tourist Oriented Destination Sign
- Permits & licences
  
  There are a variety of permits for both business and residential use that you may require.
  
  Business licences
  
  Cannabis production, sales and use
  
  Commercial watercraft licence
  
  Liquor licences
  
  Short-term rentals
  
  Sidewalk cafés
  
  Quick links
  
  Access BizPal for business permit & licence info
  
  Apply for a business licence online
  
  Temporary outdoor patio & retail program
Roads & transportation
- Active transportation
  
  By choosing Active Transportation (walking, cycling, using transit and carpooling), you can save money, get active & improve our environment.
  
  Bicycling
  
  Choose active transportation
  
  Okanagan Rail Trail
  
  Pedestrian & bicycle counter data
  
  Shared bikes and e-scooters
  
  Quick links
  
  View the 2040 Transportation Master Plan
  
  Learn about the Pedestrian & Bicycle Master Plan
- Airport
  
  Kelowna International Airport (YLW) is your link to the world, serving over 2 million passengers annually and offering more than 70 daily non-stop commercial flights with nine airline partners.
  
  Kelowna International Airport
  
  Quick links
  
  Kelowna International Airport
- Parking
  
  Learn more about parking in Kelowna, including location of lots and parking stalls, rates, permits and ticket payment options.
  
  Electric vehicle (EV) - public charging stations
  
  Find parking / real-time parkade occupancy
  
  Parking FAQ
  
  Parking details & rates
  
  Parking management strategy
  
  Parking permits
  
  Parking tickets & service requests
  
  Quick links
  
  Sign up for Pay By Phone parking
  
  Learn about the Traffic Bylaw
- Public transit
  
  The Kelowna Regional Transit System operates bus service throughout the Central Okanagan, including Kelowna.
  
  Transit passes
  
  Transit service
  
  Quick links
  
  Visit the BC Transit website
  
  Get real-time transit information with Next Ride
  
  View the 2040 Transportation Master Plan
- Roads & sidewalks
  
  Our crews maintain more than 1,600km of roadways. And our highways are maintained by the Province.
  
  Boulevard upkeep rules
  
  Crosswalks
  
  Road report
  
  Road usage permit
  
  Roadway maintenance
  
  Sidewalks
  
  Snow clearing & ice control
  
  Street sweeping & litter removal
  
  Quick links
  
  View the 2040 Transportation Master Plan
- Traffic
  
  Traffic Operations is responsible for traffic signals, pedestrian-activated road crossing signals and yellow pedestrian activated warning flashers in the city.
  
  Street lights
  
  Tourist-oriented destination signs
  
  Traffic calming
  
  Traffic signals & systems
  
  Quick links
  
  Ministry of Transportation and Infrastructure
  
  Know before you go with the road report map
Homes & building
- Building permits & inspections
  
  A City building permit is required for any changes, alterations, or additions to a structure.
  
  Apply for a building permit
  
  Approved building permits
  
  Bulletins & frequently used documents
  
  Energy Step Code
  
  Permit inspections & area map
  
  Property information request
  
  Quick links
  
  Request an inspection
  
  Search monthly building permit stats
  
  Apply for a plumbing & heating permit online
- Developers
  
  Learn more about development cost charges and developer incentives offered by the City.
  
  Developer incentives
  
  Development fees & cost charges
  
  Quick links
  
  Explore the Kelowna map viewer
- Development Servicing & Engineering
  
  Learn more about development cost charges and developer incentives offered by the City.
  
  Subdivision, Development & Servicing Bylaw
  
  Approved Products List
  
  Engineering Drawing Submission Requirements
  
  Utility service cards
  
  Infrastructure Data Standards and Civil 3D Template
  
  Quick links
  
  Pre-application Meetings
  
  Subdivision Approvals
  
  Soil Deposit/Removal Permits
- Property development
  
  Whether your project is big or small, we are committed to helping you through the process.
  
  Planning and Development
  
  Current Development Applications
  
  Trees & Development
  
  Infill Housing
  
  Property Search
  
  Quick links
  
  Zoning at a glance
  
  Request a service
- Rentals
  
  Find and apply on available City-owned properties.
  
  City rental properties
  
  Quick links
  
  Rental housing grant program for developers
- Zoning & land use
  
  Each property in Kelowna has a zoning classification that specifies the use of the land related to types of structures and activities allowed.
  
  Zoning Bylaw
  
  Zoning definitions
  
  Quick links
  
  Everything to know about rezoning
  
  Review the Zoning Bylaw
  
  Browse the Official Community Plan

Accessibility Measures for Hotels and Motels

To guide hotels and motels on how to design for accessibility.

Policy No.

341

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Accessibility Measures for Hotels and Motels

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