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<p><a id="Top" name="Top"></a></p>\r\n
\r\n
<p><a href="#Top">A</a> | <a href="#B">B</a> | <a href="#C">C</a> | <a href="#D">D</a> | E | F | G | <a href="#H">H</a> | <a href="#I">I</a> | J | K | L | <a href="#M">M</a> | <a href="#N">N</a> | <a href="#O">O</a> | <a href="#P">P</a> | Q | <a href="#R">R</a> | <a href="#S">S</a> | <a href="#T">T</a> | U | <a href="#V">V</a> | <a href="#W">W</a> | X | Y | Z | <a href="##">#</a> </p>\r\n
\r\n
<h2>A</h2>\r\n
\r\n
<h3>Application Programming Interface (API)</h3>\r\n
\r\n
<p>A mechanism that allows systems to talk to each other so that data available in one system can be used in another.</p>\r\n
\r\n
<h3>Artificial intelligence (AI)</h3>\r\n
\r\n
<p>AI is intelligence demonstrated by machines, as apposed to the natural intelligence of humans and animals. The term is also used to describe machines that mimic cognitive functions that humans associate with other human minds, such as learning and problem solving.</p>\r\n
\r\n
<h3>Augmented reality (AR)</h3>\r\n
\r\n
<p>AR is technology that overlays computer-generated information on a user's view of the real world, providing a modified view of reality, often with a smartphone or technology-enabled glasses/goggles. This can come in the form of a variety of sensory experiences, including visual, auditory and motion.</p>\r\n
\r\n
<h3>Automation</h3>\r\n
\r\n
<p>Automation is the partial or full replacement of manual or mechanical tasks with automatic ones, reducing human intervention to a minimum.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="B" name="B"></a></p>\r\n
\r\n
<h2>B</h2>\r\n
\r\n
<h3>Blockchain</h3>\r\n
\r\n
<p>Blockchain is a system in which online transactions are made and maintained through several computers that are linked in a peer-to-peer network. It’s like a digital ledger that is protected from user manipulation.</p>\r\n
\r\n
<h3>Bluetooth</h3>\r\n
\r\n
<p>Wireless networking technology that allows users to send voice and data from one electronic device to another.</p>\r\n
\r\n
<h3>Browser</h3>\r\n
\r\n
<p>A program used to access webpages.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="C" name="C"></a></p>\r\n
\r\n
<h2>C</h2>\r\n
\r\n
<h3>Chatbot</h3>\r\n
\r\n
<p>A chatbot is technology that often uses artificial intelligence to simulate human conversation, usually over the internet. Chatbots can be text or speech based. Often seen on websites, social media and smart devices (e.g. Siri, Alexa).</p>\r\n
\r\n
<h3>Click</h3>\r\n
\r\n
<p>An action that requires the user to click on the button on the left side of a computer mouse.</p>\r\n
\r\n
<h3>Computer</h3>\r\n
\r\n
<p>A programmable machine; a.k.a. PC or personal computer.</p>\r\n
\r\n
<h3>Connectivity</h3>\r\n
\r\n
<p>Connectivity is the ability of devices to be able to connect to other devices through the internet. It can also refer to the ability of people to connect and communicate with each other.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="D" name="D"></a></p>\r\n
\r\n
<h2>D</h2>\r\n
\r\n
<h3>Data</h3>\r\n
\r\n
<p>Data is information that is gathered for monitoring, reporting and analysis. This may include personal information and statistics.</p>\r\n
\r\n
<h3>Data-driven decision-making</h3>\r\n
\r\n
<p>Data-driven decision-making involves making decisions that are backed up by data rather than making decisions that are intuitive or based on observation alone.</p>\r\n
\r\n
<h3>Data literacy</h3>\r\n
\r\n
<p>Data literacy is a person’s ability to collect, read, interpret and use data in a meaningful way.</p>\r\n
\r\n
<h3>Design thinking</h3>\r\n
\r\n
<p>“Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Source: Tim Brown, IDEO)</p>\r\n
\r\n
<h3>Device</h3>\r\n
\r\n
<p>A thing made or adapted for a particular purpose, especially a piece of mechanical or electronic equipment. For our purposes this might be an electronic or mobile device (e.g. smartphone).</p>\r\n
\r\n
<h3>Digital (or online) services</h3>\r\n
\r\n
<p>Digital or online services are services that are provided over the internet.</p>\r\n
\r\n
<h3>Digital divide</h3>\r\n
\r\n
<p>Digital divide is the gap between people who have the resources to access and use technology and those who do not.</p>\r\n
\r\n
<h3>Digital literacy</h3>\r\n
\r\n
<p>Digital literacy is a person’s ability to understand, use and communicate through digital platforms.</p>\r\n
\r\n
<h3>Digital twin</h3>\r\n
\r\n
<p>A digital twin is the digital copy of a city that can predict the impact of a suggested change to all aspects of a city.</p>\r\n
\r\n
<h3>Digitize</h3>\r\n
\r\n
<p>To digitize is to convert information or services to a digital or online format.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="H" name="H"></a></p>\r\n
\r\n
<h2>H</h2>\r\n
\r\n
<h3>Hyperlink (or link)</h3>\r\n
\r\n
<p>A word, phrase or image that you can click on that will take you to another spot on a webpage or one on a different website, webpage or open/navigate a document.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="I" name="I"></a></p>\r\n
\r\n
<h2>I</h2>\r\n
\r\n
<h3>Innovation</h3>\r\n
\r\n
<p>Innovation is doing something different that has an impact.</p>\r\n
\r\n
<h3>Intelligent City</h3>\r\n
\r\n
<p>An intelligent city is a municipality that focuses on finding collaborative and innovative solutions to complex and shared community problems, often with the aid of technology.</p>\r\n
\r\n
<h3>Internet</h3>\r\n
\r\n
<p>The internet is global system of computer networks, where users can access information or communicate with other computers with the proper access/permission. Internet is also accessible on other internet-enabled devices (e.g. smartphones).</p>\r\n
\r\n
<h3>Internet of Things (IoT)</h3>\r\n
\r\n
<p>The connection of devices in everyday objects (“things”) over the internet, enabling them to send and receive data (e.g. sensors, wearable devices, smart home products).</p>\r\n
\r\n
<h3>Intranet</h3>\r\n
\r\n
<p>An intranet is a private or restricted network that is only accessible to a certain group of users. Intranets are often used by organizations to communicate information internally, i.e. to staff.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="M" name="M"></a></p>\r\n
\r\n
<h2>M</h2>\r\n
\r\n
<h3>Model city</h3>\r\n
\r\n
<p>A model city is a 3D or digital copy of an actual city, which can be used to visualize the impact of changes to a city’s environment.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="N" name="N"></a></p>\r\n
\r\n
<h2>N</h2>\r\n
\r\n
<h3>Network</h3>\r\n
\r\n
<p>A network consists of multiple devices that can communicate with one another.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="O" name="O"></a></p>\r\n
\r\n
<h2>O</h2>\r\n
\r\n
<h3>Online</h3>\r\n
\r\n
<p>When devices are turned on and connected to other devices, like over the internet, they are considered online.</p>\r\n
\r\n
<h3>Online service</h3>\r\n
\r\n
<p>Digital or online services are services that are provided over the internet.</p>\r\n
\r\n
<h3>Open data</h3>\r\n
\r\n
<p>Open data is data that is free for anyone to access, use, reuse and redistribute.</p>\r\n
\r\n
<h3>Open government</h3>\r\n
\r\n
<p>Open government is about transparency and providing open access to information about how a government is run.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="P" name="P"></a></p>\r\n
\r\n
<h2>P</h2>\r\n
\r\n
<h3>Pinch</h3>\r\n
\r\n
<p>An action when the user touches a touchscreen with two or more fingers and moves them together or apart to zoom in or out. This function is also referred to as a zoom or pinch-to-zoom.</p>\r\n
\r\n
<h3>Privacy</h3>\r\n
\r\n
<p>Privacy is like confidentiality. Only intended or authorized parties should be able to access and use the information. As a BC municipality, we are bound by the <a href="https://www2.gov.bc.ca/gov/content/governments/policies-for-government/bcea-policy-and-procedure-manual/foippa/information-privacy-and-security-foippa" target="_blank">Freedom of Information and Protection of Privacy Act</a> (FOIPPA) and our <a href="https://www.kelowna.ca/privacy-policy">Privacy Policy</a>.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="R" name="R"></a></p>\r\n
\r\n
<h2>R</h2>\r\n
\r\n
<h3>Right-click</h3>\r\n
\r\n
<p>An action that requires the user to click the button on the right side of a computer mouse.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="S" name="S"></a></p>\r\n
\r\n
<h2>S</h2>\r\n
\r\n
<h3>Security</h3>\r\n
\r\n
<p>When related to information technology, security means providing confidentiality, integrity, and availability. Confidentiality is concealing information from unauthorized parties. Integrity means preventing any unauthorized tampering or modification of data. Availability means providing the service for the authorized parties without any disruption.</p>\r\n
\r\n
<h3>Service delivery</h3>\r\n
\r\n
<p>Service delivery is how services are provided to customers.</p>\r\n
\r\n
<h3>Service design</h3>\r\n
\r\n
<p>Service design is the planning and organizing of all the parts of a service to improve its quality from both a customer and service provider perspective.</p>\r\n
\r\n
<h3>Smart City</h3>\r\n
\r\n
<p>A smart city is a municipality that uses sensors connected to the internet to collect data and then use it to improve the management of assets and resources.</p>\r\n
\r\n
<h3>Swipe</h3>\r\n
\r\n
<p>A swipe involves quickly moving (or "swiping") your finger across a touchscreen (or trackpad).</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="T" name="T"></a></p>\r\n
\r\n
<h2>T</h2>\r\n
\r\n
<h3>Tap</h3>\r\n
\r\n
<p>When referring to a touch screen, a tap is a quick, gentle touch on the screen with a finger.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="V" name="V"></a></p>\r\n
\r\n
<h2>V</h2>\r\n
\r\n
<h3>Virtual reality (VR)</h3>\r\n
\r\n
<p>VR is an artificial environment that is created with technology and presented to the user in a way that could seem quite realistic, blocking out the physical world.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="W" name="W"></a></p>\r\n
\r\n
<h2>W</h2>\r\n
\r\n
<h3>Wifi</h3>\r\n
\r\n
<p>Networking technology that allows computers to communicate over a wireless signal.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]<a id="#" name="#"></a></p>\r\n
\r\n
<h2>#</h2>\r\n
\r\n
<h3>5G network</h3>\r\n
\r\n
<p>Considered the next generation of internet access, 5G uses a different frequency (then what is currently used for 4G or LTE coverage) to transmit data through the air, which reduces disruptions, increases speeds and improves reliability.</p>\r\n
\r\n
<p>[<a href="#Top">Back to top</a>]</p>\r\n
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<p>With more <a href="city-services/online-services/services-requests">services</a> and interactions happening online, including those between the City and residents, we aim to make the experiences as user-friendly as possible (we know we have work to do), as well as share resources that will help increase users' understanding and comfort with these tools and new technologies. </p>\r\n
\r\n
<h2>Digital terms glossary</h2>\r\n
\r\n
<p>There are a lot of terms and jargon used to describe technology and the digital landscape. Check out our <a href="/our-community/about-kelowna/smart-and-intelligent-city-initiatives/digital-terms-glossary">digital terms glossary</a> to get more familiar with some common tech words (including some that we use).</p>\r\n
\r\n
<h2>Okanagan Regional Library resources</h2>\r\n
\r\n
<p>The Library is a great resource for learning no matter the topic. We've highlighted some resources and programs below that might help in the development of digital skills.</p>\r\n
\r\n
<h3>Kelowna, Mission & Rutland branches</h3>\r\n
\r\n
<ul>\r\n
\t<li><strong><a href="http://www.orl.bc.ca/using-the-library/our-services/computers-and-internet-access" target="_blank">Computer and internet access</a></strong>\r\n
\r\n
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\t<li><strong><a href="https://www.orl.bc.ca/elibrary/online-resources/subject#Learning" target="_blank">Learning</a></strong>\r\n
\t<ul>\r\n
\t\t<li><a href="https://www.orl.bc.ca/elibrary/elearning/linkedin-learning" target="_blank">LinkedIn Learning for Libraries</a> (formerly Lynda.com) is your source for online learning. ORL members have access to thousands of video tutorials covering topics such as business, project management, popular software, and much more. Courses are taught by industry experts. Learn something new today! </li>\r\n
\t\t<li><a href="https://my.nicheacademy.com/orlbc" target="_blank">Online Resource Tutorials</a> (from Niche Academy): Learn how to use your library's online resources. Watch tutorials about how to enjoy digital books, magazines, movies, and how to use our genealogical databases, journal collections and encyclopedias for research. </li>\r\n
\t\t<li><a href="https://my.nicheacademy.com/orlbc?category=2644" target="_blank">Social Media & Technology Basics</a> (from Niche Academy and ORL): Learn how to use Facebook, Gmail, Goodreads, Instagram, LinkedIn, Pinterest, Snapchat, and Twitter, and get some tips for using your iPad.</li>\r\n
\t</ul>\r\n
\t</li>\r\n
\t<li><strong><a href="https://www.orl.bc.ca/using-the-library/our-services/orl-makerspaces" target="_blank">Makerspaces</a></strong>\r\n
\t<ul>\r\n
\t\t<li>At ORL Makerspaces, you will find equipment and tools for hands-on projects, digital media creation, and exploring and learning new technology. We offer an open workspace and knowledgeable library staff to support your projects.</li>\r\n
\t</ul>\r\n
\t</li>\r\n
\t<li><strong>Tech help</strong>\r\n
\t<ul>\r\n
\t\t<li>Library staff are available to help with your devices and technology questions, please call the help line 1-844-649-8127 or email <a href="mailto:[email protected]?subject=Tech%20help">[email protected]</a>.</li>\r\n
\t</ul>\r\n
\t</li>\r\n
\t<li><strong>Programs</strong>\r\n
\t<ul>\r\n
\t\t<li>\r\n
\t\t<p>The library often hosts programs to help you learn or improve digital skills. For upcoming programs, visit their <a href="https://orl.evanced.info/signup/Calendar" target="_blank">events calendar</a>.</p>\r\n
\t\t</li>\r\n
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</ul>\r\n
\r\n
<h2>Other free online resources</h2>\r\n
\r\n
<ul>\r\n
\t<li><strong><a href="https://www.getcybersafe.gc.ca/en" target="_blank">Get Cyber Safe</a> from the Government of Canada:</strong> <em>Get Cyber Safe is a national public awareness campaign created to inform Canadians about cyber security and the simple steps they can take to protect themselves online.</em></li>\r\n
\t<li><strong><a href="https://seniorsoutreach.ca/eldernet-computer-mentoring/" target="_blank">ElderNet Computer Mentoring</a> offered by Seniors Outreach & Resource Centre</strong>: <em>Seniors Outreach is a non-profit society, working to enhance the lives of seniors in Kelowna. </em></li>\r\n
\t<li><strong><a href="https://www.cybersec101.ca/" target="_blank">Cyber security 101</a> offered by SERENE-RISC</strong>: <em>The Smart Cybersecurity Network (SERENE-RISC) is a knowledge mobilization network created to empower Canadians to protect themselves from online threats and to reduce those risks through the distribution of knowledge. It is recommended to start with <a href="https://www.cybersec101.ca/themes/internet/" target="_blank">internet concepts</a> and <a href="https://www.cybersec101.ca/themes/think-security/" target="_blank">security concepts</a>.</em></li>\r\n
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<h2>Website privacy statement</h2>\r\n
\r\n
<p>Any personal information you provide to us is collected, used and disclosed in accordance with the <a href="http://www.bclaws.ca/civix/document/id/complete/statreg/96165_00" target="_blank">Freedom of Information and Protection of Privacy Act</a> (FOIPPA). To learn more, visit our <a href="/city-hall/city-government/freedom-information-foi">information and privacy page</a>.<br />\r\n
<br />\r\n
We (at the City of Kelowna) do not automatically gather any personal information such as your name, phone number, street or email address. We get this information only if you supply it to us voluntarily, usually by contacting us through an email, application or feedback form, or by registering for a service in a secure portion of our website(s).</p>\r\n
\r\n
<p>Any personal information we ask you to provide is collected under the authority of the <a href="http://www.bclaws.ca/civix/document/id/complete/statreg/96165_00" target="_blank">FOIPPA</a>. The information we collect from you will only be used for the purpose for which it was collected or to obtain feedback regarding the delivery of the service.</p>\r\n
\r\n
<p>When information is transmitted over the internet, it is encrypted to protect against unauthorized access. The information will be stored in a secure location and will not be disclosed to third parties without your permission, except as required by law.</p>\r\n
\r\n
<p>If you have any questions about the collection, use or disclosure of your personal information, please call <a href="tel:2504968645">250-469-8645</a> and ask for the City Clerk.</p>\r\n
\r\n
<p>For more information about the information we collect, how we use it and what your rights are, check out our <a href="/city-hall/city-government/freedom-information-foi">information and privacy page</a>.</p>\r\n
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<p><a href="http://www.facebook.com/cityofkelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/flogo_rgb_hex-114.png" style="width: 114px; height: 114px;" /></a> <a href="http://www.twitter.com/cityofkelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/twitx.png" style="width: 114px; height: 114px;" /></a> <a href="http://instagram.com/cityofkelowna"><img alt="" src="/sites/files/1/images/Logos/glyph-logo_may2016.png" style="width: 114px; height: 114px;" /></a> <a href="http://www.linkedin.com/company/city-of-kelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/in-2c-115px-tm.png" style="width: 126px; height: 114px;" /></a><a href="http://www.youtube.com/user/cityofkelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/yt_icon_rgb.png" style="width: 162px; height: 114px;" /></a></p>\r\n
\r\n
<h2>Social media posting guidelines</h2>\r\n
\r\n
<p>Comments posted to our social media channels will be monitored. We reserve the right to remove inappropriate comments, including those that contain obscene language (including acronyms) or sexual content, promote hatred, threaten or defame any person or organization, violate the legal ownership interest of another party, support or oppose political candidates or ballot propositions, promote illegal activity, are spamming (including posting the same comment on multiple posts), promote commercial services or products, or are not topically related to the subject of the forum or a particular posting. </p>\r\n
\r\n
<p>The purposes of this policy include preventing harassment, bullying and discrimination; limiting public exposure to profanity and obscenities; ensuring a safe workplace for City employees, both physically and mentally; preventing the inappropriate use of City resources for unlawful, criminal or private commercial enterprises; and ensuring that the conversation on these channels, where people come specifically to discuss City issues, is topical to those issues. </p>\r\n
\r\n
<p>You participate at your own risk, taking personal responsibility for your comments, your username and any information provided. We also reserve the right to ban individuals who consistently post messages that do not meet our guidelines. </p>\r\n
\r\n
<h2>Social media hours of operation</h2>\r\n
\r\n
<p>We are active on social media during regular City operating hours: 8 a.m. – 4 p.m., Monday to Friday (excluding holidays). In this sense, our social media is “open” during operating hours and “closed” in off-hours. We may activate our channels during closed hours in the case of an emergency or crisis.</p>\r\n
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