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<p>With more <a href="city-services/online-services/services-requests">services</a> and interactions happening online, including those between the City and residents, we aim to make the experiences as user-friendly as possible (we know we have work to do), as well as share resources that will help increase users' understanding and comfort with these tools and new technologies. </p>\r\n
\r\n
<h2>Digital terms glossary</h2>\r\n
\r\n
<p>There are a lot of terms and jargon used to describe technology and the digital landscape. Check out our <a href="/our-community/about-kelowna/smart-and-intelligent-city-initiatives/digital-terms-glossary">digital terms glossary</a> to get more familiar with some common tech words (including some that we use).</p>\r\n
\r\n
<h2>Okanagan Regional Library resources</h2>\r\n
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<p>The Library is a great resource for learning no matter the topic. We've highlighted some resources and programs below that might help in the development of digital skills.</p>\r\n
\r\n
<h3>Kelowna, Mission & Rutland branches</h3>\r\n
\r\n
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\t<li><strong><a href="http://www.orl.bc.ca/using-the-library/our-services/computers-and-internet-access" target="_blank">Computer and internet access</a></strong>\r\n
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\t<li><strong><a href="https://www.orl.bc.ca/elibrary/online-resources/subject#Learning" target="_blank">Learning</a></strong>\r\n
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\t\t<li><a href="https://www.orl.bc.ca/elibrary/elearning/linkedin-learning" target="_blank">LinkedIn Learning for Libraries</a> (formerly Lynda.com) is your source for online learning. ORL members have access to thousands of video tutorials covering topics such as business, project management, popular software, and much more. Courses are taught by industry experts. Learn something new today! </li>\r\n
\t\t<li><a href="https://my.nicheacademy.com/orlbc" target="_blank">Online Resource Tutorials</a> (from Niche Academy): Learn how to use your library's online resources. Watch tutorials about how to enjoy digital books, magazines, movies, and how to use our genealogical databases, journal collections and encyclopedias for research. </li>\r\n
\t\t<li><a href="https://my.nicheacademy.com/orlbc?category=2644" target="_blank">Social Media & Technology Basics</a> (from Niche Academy and ORL): Learn how to use Facebook, Gmail, Goodreads, Instagram, LinkedIn, Pinterest, Snapchat, and Twitter, and get some tips for using your iPad.</li>\r\n
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\t<li><strong><a href="https://www.orl.bc.ca/using-the-library/our-services/orl-makerspaces" target="_blank">Makerspaces</a></strong>\r\n
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\t<li><strong>Tech help</strong>\r\n
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\t\t<li>Library staff are available to help with your devices and technology questions, please call the help line 1-844-649-8127 or email <a href="mailto:[email protected]?subject=Tech%20help">[email protected]</a>.</li>\r\n
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\t<li><strong>Programs</strong>\r\n
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\t\t<li>\r\n
\t\t<p>The library often hosts programs to help you learn or improve digital skills. For upcoming programs, visit their <a href="https://orl.evanced.info/signup/Calendar" target="_blank">events calendar</a>.</p>\r\n
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<h2>Other free online resources</h2>\r\n
\r\n
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\t<li><strong><a href="https://www.getcybersafe.gc.ca/en" target="_blank">Get Cyber Safe</a> from the Government of Canada:</strong> <em>Get Cyber Safe is a national public awareness campaign created to inform Canadians about cyber security and the simple steps they can take to protect themselves online.</em></li>\r\n
\t<li><strong><a href="https://seniorsoutreach.ca/eldernet-computer-mentoring/" target="_blank">ElderNet Computer Mentoring</a> offered by Seniors Outreach & Resource Centre</strong>: <em>Seniors Outreach is a non-profit society, working to enhance the lives of seniors in Kelowna. </em></li>\r\n
\t<li><strong><a href="https://www.cybersec101.ca/" target="_blank">Cyber security 101</a> offered by SERENE-RISC</strong>: <em>The Smart Cybersecurity Network (SERENE-RISC) is a knowledge mobilization network created to empower Canadians to protect themselves from online threats and to reduce those risks through the distribution of knowledge. It is recommended to start with <a href="https://www.cybersec101.ca/themes/internet/" target="_blank">internet concepts</a> and <a href="https://www.cybersec101.ca/themes/think-security/" target="_blank">security concepts</a>.</em></li>\r\n
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<h2>Website privacy statement</h2>\r\n
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<p>Any personal information you provide to us is collected, used and disclosed in accordance with the <a href="http://www.bclaws.ca/civix/document/id/complete/statreg/96165_00" target="_blank">Freedom of Information and Protection of Privacy Act</a> (FOIPPA). To learn more, visit our <a href="/city-hall/city-government/freedom-information-foi">information and privacy page</a>.<br />\r\n
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We (at the City of Kelowna) do not automatically gather any personal information such as your name, phone number, street or email address. We get this information only if you supply it to us voluntarily, usually by contacting us through an email, application or feedback form, or by registering for a service in a secure portion of our website(s).</p>\r\n
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<p>Any personal information we ask you to provide is collected under the authority of the <a href="http://www.bclaws.ca/civix/document/id/complete/statreg/96165_00" target="_blank">FOIPPA</a>. The information we collect from you will only be used for the purpose for which it was collected or to obtain feedback regarding the delivery of the service.</p>\r\n
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<p>When information is transmitted over the internet, it is encrypted to protect against unauthorized access. The information will be stored in a secure location and will not be disclosed to third parties without your permission, except as required by law.</p>\r\n
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<p>If you have any questions about the collection, use or disclosure of your personal information, please call <a href="tel:2504968645">250-469-8645</a> and ask for the City Clerk.</p>\r\n
\r\n
<p>For more information about the information we collect, how we use it and what your rights are, check out our <a href="/city-hall/city-government/freedom-information-foi">information and privacy page</a>.</p>\r\n
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<p><a href="http://www.facebook.com/cityofkelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/flogo_rgb_hex-114.png" style="width: 114px; height: 114px;" /></a> <a href="http://www.twitter.com/cityofkelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/twitx.png" style="width: 114px; height: 114px;" /></a> <a href="http://instagram.com/cityofkelowna"><img alt="" src="/sites/files/1/images/Logos/glyph-logo_may2016.png" style="width: 114px; height: 114px;" /></a> <a href="http://www.linkedin.com/company/city-of-kelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/in-2c-115px-tm.png" style="width: 126px; height: 114px;" /></a><a href="http://www.youtube.com/user/cityofkelowna" target="_blank"><img alt="" src="/sites/files/1/images/Logos/yt_icon_rgb.png" style="width: 162px; height: 114px;" /></a></p>\r\n
\r\n
<h2>Social media posting guidelines</h2>\r\n
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<p>Comments posted to our social media channels will be monitored. We reserve the right to remove inappropriate comments, including those that contain obscene language (including acronyms) or sexual content, promote hatred, threaten or defame any person or organization, violate the legal ownership interest of another party, support or oppose political candidates or ballot propositions, promote illegal activity, are spamming (including posting the same comment on multiple posts), promote commercial services or products, or are not topically related to the subject of the forum or a particular posting. </p>\r\n
\r\n
<p>The purposes of this policy include preventing harassment, bullying and discrimination; limiting public exposure to profanity and obscenities; ensuring a safe workplace for City employees, both physically and mentally; preventing the inappropriate use of City resources for unlawful, criminal or private commercial enterprises; and ensuring that the conversation on these channels, where people come specifically to discuss City issues, is topical to those issues. </p>\r\n
\r\n
<p>You participate at your own risk, taking personal responsibility for your comments, your username and any information provided. We also reserve the right to ban individuals who consistently post messages that do not meet our guidelines. </p>\r\n
\r\n
<h2>Social media hours of operation</h2>\r\n
\r\n
<p>We are active on social media during regular City operating hours: 8 a.m. – 4 p.m., Monday to Friday (excluding holidays). In this sense, our social media is “open” during operating hours and “closed” in off-hours. We may activate our channels during closed hours in the case of an emergency or crisis.</p>\r\n
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