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<p>Since water quality is a matter of mutual concern and benefit, we recognized the need to develop and implement a comprehensive Cross Connection Control Program to protect water quality in the distribution system. Therefore, the program covers not only <a href="https://www.kelowna.ca/city-services/water-wastewater/drinking-water">City Water Utility</a> customers, but also the other water providers within our boundaries: <a href="http://glenmoreellison.com/">Glenmore-Ellison Improvement District</a>, <a href="https://www.rutlandwaterworks.com/">Rutland Waterworks</a> and <a href="http://www.bmid.ca/">Black Mountain Irrigation District</a>.</p>\r\n
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<p>This is a cooperative effort between plumbing and health officials, water providers, property owners and certified testers to establish and administer guidelines for controlling cross connections and implementing means to ensure their enforcement so the public potable water supply will be protected both in the city main and within buildings. The elements of the program define the type of protection required and responsibility for the administration and enforcement.</p>\r\n
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<p>We employ a full time Cross Connection Control Program coordinator to develop, implement and maintain a program that focuses on industrial, commercial, institutional and agricultural water utility customers. The coordinator checks connections to determine whether pipes, vessels or other devices exist that would allow fluid contaminants to enter the water system by backflow. </p>\r\n
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<p>Our plumbing inspectors ensure that adequate protective equipment is installed in new or renovated buildings. All installations are subject to yearly testing and inspection programs administered by the Cross Connection Control coordinator. </p>\r\n
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<p>You may receive a letter stating that appropriate cross connection control assemblies must be installed on your property to comply with the <a href="https://apps.kelowna.ca/CityPage/Docs/PDFs/Bylaws/Water%20Regulation%20Bylaw%20No.%2010480.pdf">City of Kelowna's Water Regulation Bylaw</a>, or your cross connection devices are due for testing.</p>\r\n
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<ul>\r\n
\t<li>Air gap</li>\r\n
\t<li>Atmospheric vacuum breakers (including hose connection vacuum breakers)</li>\r\n
\t<li>Pressure vacuum breakers (including a backflow preventer with intermediate atmospheric vent for ½" and ¾" lines)</li>\r\n
\t<li>Double check valve assembly</li>\r\n
\t<li>Reduced pressure zone backflow preventers</li>\r\n
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<p>An air gap is the physical separation of the potable and non-potable system by an air space. The vertical distance between the supply pipe and the flood level rim should be two times the diameter of the supply pipe, but never less than 1”. The air gap can be used on a direct or inlet connection and for all toxic substances.</p>\r\n
\r\n
<p><strong>System without an air gap </strong></p>\r\n
\r\n
<p><img alt="" src="https://www.kelowna.ca/sites/files/1/images/city-services/water/medium_system20with20no20air20gap.png" style="width: 250px; height: 250px;" /></p>\r\n
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<p>Back-siphonage is the reversal of normal flow in a system caused by negative pressure (vacuum or partial vacuum) in the supply piping. </p>\r\n
\r\n
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<p>Backpressure is the reversal of normal flow in a system due to an increase in the downstream pressure above that of the supply pressure.</p>\r\n
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<p>Backpressure-backflow is created when the downstream pressure exceeds the supply pressure, which is possible in installations such as heating systems, elevated tanks and pressure-producing systems. An example would be a hot water space heating boiler operating under 15-20 lbs. pressure, coincidental with a reduction of the city water supply below such pressure (or higher in most commercial boilers). As water tends to flow in the direction of least resistance, a backpressure-backflow condition would be created, and the contaminated boiler water would flow into the potable water supply.</p>\r\n
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<p>A cross connection is a direct arrangement of a piping line that allows the potable water supply to be connected to a line that contains a contaminant. An example is a common garden hose attached to a hose bib with the end of the hose lying in contaminated water.</p>\r\n
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<h2>City Water Utility </h2>\r\n
\r\n
<p>The City Water Utility is one of four water providers in Kelowna. To verify which water district supplies water for your specific address, please visit our <a href="https://www.kelowna.ca/city-services/water-wastewater/drinking-water/find-your-water-provider">Find your water provider page</a>.</p>\r\n
\r\n
<p>The City Water Utility sources its water from Okanagan Lake and provides water to just over half of the Kelowna population. We serve approximately 73,000 customers from four main intakes at Poplar Point, Eldorado and Cedar Creek, and the Swick Road pump stations.</p>\r\n
\r\n
<p>The South East Kelowna Irrigation District (SEKID) was dissolved by the province in June 2018, and all assets and liabilities were transferred to the City utility. Our domestic water system is being expanded into Southeast Kelowna through the first phase of the <a href="https://www.kelowna.ca/city-services/water-wastewater/city-water-utility/kelowna-integrated-water-supply-plan">Kelowna Integrated Water Supply Plan</a> to provide area residents with water that meets Canadian Drinking Water Guidelines. </p>\r\n
\r\n
<p>Keep up to date on water information by subscribing to the following lists via <a href="https://www.kelowna.ca/city-hall/contact-us/e-subscribe-notifications" target="_blank">kelowna.ca/notifications</a>:</p>\r\n
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\t<li>Kelowna Integrated Water Supply Plan e-updates</li>\r\n
\t<li>Drinking water quality e-updates</li>\r\n
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<p>Committed to protecting public, environmental and economic health, the Utility has adopted a source-to-tap water management approach that includes watershed protection, water quality monitoring, treatment, distribution system maintenance, cross-connection control and water-use efficiency. Local health authorities have described our Water Utility’s source-to-tap program as one of the best in B.C. The program’s goal is to identify hazards and weaknesses that can affect the safety and quality of our drinking water supply.</p>\r\n
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<p>There are six barriers in our multi-barrier approach:</p>\r\n
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"value" => "<p>All residential and commercial buildings are equipped with a main water turn-off valve that’s located at the water meter. You can turn this valve off and back on at any time without the use of any special tools and without notifying us in advance.</p>\r\n"
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<p>Under the new Well Regulation Bylaw, all well owners must confirm with the City whether they plan to either: formally decommission their well to be connected to the City Water Utility; continue to use their well for irrigation; or continue to use their well for domestic purposes. We will assist owners with determining next steps. Property owners within the former SEKID area, in particular, are asked to contact us to confirm if a water well exists on their property.</p>\r\n
\r\n
<p>To self-report your property’s water well status, please complete the <a href="https://www.kelowna.ca/sites/files/1/docs/city-services/Drinking-water/form_-_groundwater_well_use_declaration_logo_fillable.pdf" target="_blank">groundwater well use declaration form</a> and submit to the Water Integration Office at <a href="mailto:[email protected]">[email protected]</a>.</p>\r\n
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