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<h2>City Water Utility </h2>\r\n
\r\n
<p>The City Water Utility is one of four water providers in Kelowna. To verify which water district supplies water for your specific address, please visit our <a href="https://www.kelowna.ca/city-services/water-wastewater/drinking-water/find-your-water-provider">Find your water provider page</a>.</p>\r\n
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<p>The City Water Utility sources its water from Okanagan Lake and provides water to just over half of the Kelowna population. We serve approximately 73,000 customers from four main intakes at Poplar Point, Eldorado and Cedar Creek, and the Swick Road pump stations.</p>\r\n
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\t<li>Kelowna Integrated Water Supply Plan e-updates</li>\r\n
\t<li>Drinking water quality e-updates</li>\r\n
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<p>In 2019, the City Utility finalized a <a href="https://www.kelowna.ca/sites/files/1/docs/okanagan_lake_intakes_source_protection_plan_report.pdf" target="_blank">source protection report </a>and <a href="https://www.kelowna.ca/sites/files/1/docs/source_protection_plan_spreadsheet.pdf" target="_blank">source protection plan</a> from our <a href="https://www.kelowna.ca/sites/files/1/docs/city-services/water/eba_source_water_protection_assessment_2011.pdf" target="_blank">2011 source assessment</a>. The plan is meant to be a living document that is updated and changed over the years as water quality and quantity changes.</p>\r\n
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<p>Regular flushing is an important component of a comprehensive water management program. We flush 310 kilometres of water main annually to prevent bacterial re-growth and stagnation in low circulation areas of the distribution system. Flushing is generally done between March and October.</p>\r\n
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<p>Committed to protecting public, environmental and economic health, the Utility has adopted a source-to-tap water management approach that includes watershed protection, water quality monitoring, treatment, distribution system maintenance, cross-connection control and water-use efficiency. Local health authorities have described our Water Utility’s source-to-tap program as one of the best in B.C. The program’s goal is to identify hazards and weaknesses that can affect the safety and quality of our drinking water supply.</p>\r\n
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<p>If you need a City Utility staff member to come on-site to turn your water off or on, you may submit an <a href="http://apps.kelowna.ca/iService_Requests/request.cfm?id=125&sid=368">online service request</a> or call our Civic Ops Action line at 250-469-8600 (Monday to Friday from 7 a.m. to 3:30 p.m.). A $50 fee that will be invoiced on your City Utility bill for each water turn-off/turn-0n request as per <a href="https://www.kelowna.ca/city-hall/city-government/bylaws-policies/water-regulation-bylaw">Water Regulation Bylaw #10480</a>.</p>\r\n
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