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<p>If you believe you already have an account with Active Living & Culture, visit the <a href="https://rec.kelowna.ca/registration/public/Logon/ResetPassword" target="_blank">Forgot your Password page</a> at <a href="http://rec.kelowna.ca/" target="_blank">rec.kelowna.ca </a>and enter your email address to request a password reset link. If your email is associated with an existing account, you’ll be able to reset your password and won’t need to call in to set up an account.</p>\r\n
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<p>If you receive an error message or are unsure if you have an existing account, contact Active Living & Culture staff at <a href="tel:2504698800">250-469-8800</a> or email <a href="mailto:[email protected]?subject=Set%20up%20online%20account">[email protected]</a> to set up an account. Remember to include your name, address, email and telephone number.</p>\r\n
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<p>The following error message is received by some users when they’re trying to reset their password: "There is an error with your account. Please contact us directly for further details."</p>\r\n
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"value" => "<p>Once you’re logged in, you can change some of your account information in the My Account dropdown, though there’s a limit to what can be changed. Contact Active Living & Culture at <a href="tel:2504698800">250-469-8800</a> or email <a href="mailto:[email protected]">[email protected]</a> for inquiries about changing locked account information.</p>\r\n"
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<p>Click on the Forgot Password link on the <a href="https://rec.kelowna.ca/registration/public/Logon/Logon" target="_blank">Login page</a>. Enter your email address and click send. If you have an existing account, you will receive and email with further directions.</p>\r\n
\r\n
<p>If you receive an error message, you may not have an existing account, or a valid email is not associated with your account. Contact Active Living & Culture staff at <a href="tel:2504698800">250-469-8800</a> or mail <a href="mailto:[email protected]?subject=Set%20up%20online%20account&body=Name%3A%20%0AAddress%3A%0ACity%3A%20%0APostal%20Code%3A%20%20%0ABirthdate%3A%0AEmail%3A%0APhone%3A%20%0A%0APlease%20remember%20to%20include%20the%20names%20and%20birthdates%20of%20any%20other%20family%20members%20you%20would%20like%20added%20to%20your%20account%20before%20replying.%20%0A%20%20%0A">[email protected]</a>.</p>\r\n
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"value" => "<p>Ask about our promo pass! For first time members only, you can sign up for a One Month Facility Pass for only $30.85. </p>\r\n"
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<p>Registration begins one week after the latest Activity & Program Guide is released. Registration is spread out over the week to help manage call volume and web traffic.</p>\r\n
\r\n
<p>Tuesday - General registration (opens at 7 a.m.) <br />\r\n
Wednesday - Sports leagues (opens at 7 a.m.) <br />\r\n
Thursday - Aquatic registration (opens at 7 a.m.) <br />\r\n
Friday - Programs for people with disabilities (opens at 10 a.m.) </p>\r\n
\r\n
<p> </p>\r\n
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<p>You can register online for programs one of two ways:</p>\r\n
\r\n
<p><strong>1. Through the online registration portal:</strong></p>\r\n
\r\n
<ul>\r\n
\t<li>Visit <a href="https://www.kelowna.ca/parks-recreation/programs-registration">kelowna.ca/recreation</a> and click one of the buttons to find programs related to what you're looking for such as swimming, adult fitness and health programs, or choose "Explore all seasonal programs" </li>\r\n
\t<li>Once you’re in the online registration portal, you can login and browse programs</li>\r\n
\t<li>Use the search bar to search by keyword (i.e. Yoga, Pickleball, Kick & Run) or browse by category using the Browse Programs feature</li>\r\n
</ul>\r\n
\r\n
<p><strong>Tips when registering online</strong></p>\r\n
\r\n
<ul>\r\n
\t<li>Remain online and keep your account open. The registration portal may move slower than usual during the first few hours of registration due to high web traffic. Please be patient or try again later in the day.</li>\r\n
\t<li>For first time customers, ensure you have an online recreation account set up in advance of registration week. You can set up an account by calling <a href="tel:2504698800">250-469-8800</a>, visiting Parkinson Recreation Centre at 1800 Parkinson Way or emailing <a href="mailto:[email protected]">[email protected]</a>. Please note that new account set up requests via email may take several days to complete.</li>\r\n
</ul>\r\n
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<p>Register by phone at <a href="tel:2504698800">250-469-8800</a><br />\r\n
Phone hours are Monday - Friday: 8 a.m. - 8 p.m. and Saturday - Sunday: 9:30 a.m. - 4:30 p.m.</p>\r\n
\r\n
<p>During program registration week, phone lines will open at 7:00 a.m. - 9:00 p.m.<br />\r\n
Please note that phone wait times are longer than usual on opening registration days.<br />\r\n
If you receive a busy signal, all phone lines and hold lines are busy. Please hang up and try again. </p>\r\n
\r\n
<p>Payment options include Visa, Visa Debit, Debit Mastercard, Mastercard, American Express or pre-arranged credit on account.</p>\r\n
\r\n
<p><strong>Tips for registering by phone</strong></p>\r\n
\r\n
<p>If you receive a busy signal, all phone lines are busy. Please hang up and try again. This is rare and only occurs at peak registration.</p>\r\n
\r\n
<p>If you’re not attempting to register for a high-demand program, try calling or registering during a non-peak time, such as later in the afternoon or evening. Phone lines are open until 8 p.m. on weekdays and you can register online for programs 24/7. If you’re not sure if the program you’re interested in is high demand, please feel free to contact us the week prior to registration.</p>\r\n
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<p>The City supports over 40,000 families each year with our recreation opportunities coupons.</p>\r\n
\r\n
<p>Please contact us directly for more information:</p>\r\n
\r\n
<p>Financial Assistance<br />\r\n
Please call 250-862-0430 for more information.<br />\r\n
Access to Recreation Office (located in <a href="https://www.kelowna.ca/parks-recreation/recreation/recreation-facilities/parkinson-recreation-centre">Parkinson Recreation Centre</a>)</p>\r\n
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"value" => "<p>If a program of interest has already started, you should still be able to register online at a pro-rated rate. If you’re unable to do so, the program may have been cancelled or already completed for the season. Please phone Active Living & Culture at <a href="tel:2504698800">250-469-8800</a> for further assistance.</p>\r\n"
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"value" => "<p>If you have a credit on your account, you can apply that credit by calling Active Living & Culture at <a href="tel:2504698800">250-469-8800</a>. Credits can now be applied using online registration. See <a href="https://www.kelowna.ca/parks-recreation/programs-registration/information-refunds-credits">Refunds & Credits - Withdrawals & Transfers</a> for more information.</p>\r\n"
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<p>The Active Living Guide for Older Adults highlights seasonal programs and activities for those 50+ in Kelowna each season. The City of Kelowna, Active Living & Culture Division is pleased to be able to assist with the <a href="https://www.kelowna.ca/parks-recreation/recreation-sport/recreation-programs-registration/active-living-adults-50">delivery of service to seniors</a> in the Kelowna area through its service delivery agreements with the <a href="https://www.kelowna.ca/parks-recreation/recreation-facilities/parkinson-activity-centre" target="_blank">Parkinson Senior Society</a>, <a href="https://www.kelowna.ca/parks-recreation/recreation-facilities/rutland-activity-centre" target="_blank">Rutland Senior Centre Society </a>and the <a href="https://www.kelowna.ca/parks-recreation/recreation-facilities/okanagan-mission-activity-centre" target="_blank">Okanagan Mission Senior Centre Society</a>.</p>\r\n
\r\n
<p>These agreements provide the societies access to three municipal recreation facilities from which they can offer a wide variety of recreational and educational programs to enhance their quality of life. </p>\r\n
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"value" => "<p>Go to <a href="http://rec.kelowna.ca/" target="_blank">online registration</a> and LOG IN. Once you have successfully signed in, click on your name. From the drop-down menu, click on My Courses. The My Courses page will contain the names of all of your family members. Click on the family member to view current programs they’re enrolled in.</p>\r\n"
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"value" => "<p>Instructors are aware of the development needs of children and tailor specific classes to meet these needs. Allowing children that don’t meet the requirements into programs could potentially cause distractions and lower the quality of the program for all participants. However, some exceptions may apply. Call Active Living & Culture at <a href="tel:2504698800">250-469-8800</a> to see if your situation is applicable.</p>\r\n"
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"value" => "<p>If you’re registering for a family member who is within the age range for the course, you need to click SELECT USER. Once the correct family member is selected, the alert should disappear. The account holder is automatically selected as the default customer. If you accidentally register the wrong family member for the course, call Active Living and Culture at <a href="tel:2504698800">250-469-8800</a> for assistance.</p>\r\n"
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<p>The class isn’t available for online registration at this time. There are several possible reasons for this:</p>\r\n
\r\n
<ul>\r\n
\t<li>Online registration may not be available for this course (i.e. slo-pitch, private swim lessons). Call <a href="tel:2504698800">250-469-8800</a> or visit the Parkinson Recreation Centre to register.</li>\r\n
\t<li>Registration may not yet have begun</li>\r\n
\t<li>The course may be full, have already started or have been cancelled. If the course has already started, you must register by phone at <a href="tel:2504698800">250-469-8800</a> or in person at the Parkinson Recreation Centre.</li>\r\n
</ul>\r\n
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"value" => "<p>A Drop-In program is one that you may attend without pre-registering. It can be accessed by paying a drop-in fee just prior to the start of the class, if space is available.</p>\r\n"
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"value" => "<p>Some programs won’t be available through this registration system because of complex registration procedures and the need for additional information. These programs include some aquatic lessons, specialty programs, some sports leagues and other selected programs. If the BOOK button isn’t available, the course is restricted from online registration.</p>\r\n"
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<p>Some local sport programs are managed separately from the City's recreation program. However, the City does offer some sports leagues throughout the year including slo-pitch, volleyball (indoor and beach), basketball (indoor and outdoor), netball and a variety of register and play sports such as indoor soccer and hockey! Individual and team sign up available for most City sports leagues.</p>\r\n
\r\n
<p>Visit the <a href="https://www.kelowna.ca/parks-recreation/programs-registration">Recreation programs & registration page</a> to learn more. </p>\r\n
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<p><strong>Community & Neighborhood Programs</strong></p>\r\n
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\r\n
<p><strong>Sport & facility programs</strong></p>\r\n
\r\n
<p>Working with local sports organizations, sport and facility programs build partnerships to support community sport and recreation programs. Staff provide aquatics programming at Parkinson Recreation Centre, scheduling coordination for all arenas, stadiums and sports fields and assists the Outdoor Event application process for events taking place in City parks and roadways. This branch is also the program liaison for operators of City-owned recreation facilities, including:</p>\r\n
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