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<p><a href="https://www.kelowna.ca/sites/files/1/docs/related/intelligent_city_strategy_-_city_of_kelowna.pdf" target="_blank"><img alt="Intelligent City Strategy cover from January 2020" src="/sites/files/1/images/community/intelligent_city_strategy_2020-01_cover_thumbnail.jpg" style="height: 260px; width: 200px; float: right;" /></a></p>\r\n
\r\n
<p>Our Intelligent City vision is to find ways to improve the lives of residents through access to online services, technological innovation and collaborative problem-solving, creating local solutions to local problems. We’re a smart city looking to be an intelligent one, and our <a href="https://www.kelowna.ca/sites/files/1/docs/related/intelligent_city_strategy_-_city_of_kelowna.pdf" target="_blank">Intelligent City Strategy </a>guides us on this path. </p>\r\n
\r\n
<p>Our community is full of smart, talented people who are already working on ways to make Kelowna a better city, and we want to find ways to work with and support them. To learn more, check out our interactive <a href="https://storymaps.arcgis.com/stories/3bc126ceaf5b40868c4c3c44e98f2611" target="_blank">Intelligent City Strategy executive summary</a>.</p>\r\n
\r\n
<h2>Collaborate with us</h2>\r\n
\r\n
<p>If you’re working on creative solutions to some of our shared challenges in the community (particularly those listed in the <a href="https://www.kelowna.ca/councilpriorities">Council priorities 2023-2026</a>), there may be an opportunity for us to work together!</p>\r\n
\r\n
<p><a class="button" href="mailto:[email protected]?subject=Intelligent%20City">Email the Intelligent City team</a></p>\r\n
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<p>While being a smart city has allowed various City departments to improve efficiencies, reduce costs and improve departmental outcomes, we’re facing increasingly complex issues. Complex issues often require collaborative solutions… we can’t do it alone!</p>\r\n
\r\n
<p>Partnerships between public, private, not-for-profits and academic institutions have the potential <strong>to develop local solutions to local issues </strong>by sharing knowledge, expertise, resources and costs.</p>\r\n
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<p>To guide our way to becoming an intelligent city, we have developed an <a href="https://www.kelowna.ca/sites/files/1/docs/related/intelligent_city_strategy_-_city_of_kelowna.pdf" target="_blank">Intelligent City Strategy </a>in consultation with internal (City staff) and external (community) stakeholders.</p>\r\n
\r\n
<p>Our Intelligent City vision is to find ways to improve the lives of residents through access to online services, technological innovation and collaborative problem-solving, creating local solutions to local problems.</p>\r\n
\r\n
<p>Our strategy follows four principles: <strong>collaborative</strong>,<strong> innovative</strong>,<strong> connected </strong>and<strong> responsible</strong>.</p>\r\n
\r\n
<p>Below is a high-level view of the draft themes and strategies we will undertake to become an intelligent city.</p>\r\n
\r\n
<table border="1" cellpadding="1" cellspacing="1" style="width: 100%;">\r\n
\t<thead>\r\n
\t\t<tr>\r\n
\t\t\t<th scope="col">Strategy</th>\r\n
\t\t\t<th scope="col">Sub-strategies</th>\r\n
\t\t</tr>\r\n
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\t\t\t<td><strong>1. Intelligent foundation: </strong>Create a digital & intelligent City</td>\r\n
\t\t\t<td>\r\n
\t\t\t<p>We will work towards this strategy by:</p>\r\n
\r\n
\t\t\t<ul>\r\n
\t\t\t\t<li>Automating and digitizing business and service delivery</li>\r\n
\t\t\t\t<li>Enabling data driven decision-making to guide our work to create a better city</li>\r\n
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\t\t<tr>\r\n
\t\t\t<td><strong>2. Intelligent collaboration: </strong>Foster a collaborative network that leverages technology to solve complex city problems</td>\r\n
\t\t\t<td>\r\n
\t\t\t<p>We will work towards this strategy by:</p>\r\n
\r\n
\t\t\t<ul>\r\n
\t\t\t\t<li>Engaging and empowering our staff, community and stakeholders to collaborate on shared problems</li>\r\n
\t\t\t\t<li>Creating digital equity and improved connectivity</li>\r\n
\t\t\t</ul>\r\n
\t\t\t</td>\r\n
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\t\t<tr>\r\n
\t\t\t<td><strong>3. Intelligent catalyst: </strong>Provide guidance and tools to help others meet their priorities</td>\r\n
\t\t\t<td>\r\n
\t\t\t<p>We will work towards this strategy by:</p>\r\n
\r\n
\t\t\t<ul>\r\n
\t\t\t\t<li>Developing the processes and mechanisms for City departments and the community at large to innovate</li>\r\n
\t\t\t</ul>\r\n
\t\t\t</td>\r\n
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<p>In 2018, we became an Intelligent Community Forum (ICF) <a href="https://www.intelligentcommunity.org/icf_names_the_smart21_communities_of_2018" target="_blank">Smart21 Communities finalist</a>, recognized for our efforts to “humanize data for [our] people, businesses and institutions – from driving economic growth to reducing inequality, increasing sustainability to improving urban planning.” And in 2019, ICF <a href="https://www.intelligentcommunity.org/kelowna_british_columbia" target="_blank">ranked Kelowna 19th in innovation</a>.</p>\r\n
\r\n
<p>Also in 2018, we also submitted an <a href="https://www.kelowna.ca/sites/files/1/docs/related/city_of_kelowna_smart_cities_challenge_final_application_2018.pdf" target="_blank">application for Infrastructure Canada’s Smart Cities Challenge </a>that focused on housing and homelessness. While we didn’t make it to the next round, the <a href="https://www.kelowna.ca/our-community/addressing-homelessness/journey-home">Journey Home Taskforce </a>was created and is currently working on initiatives that look to improve outcomes for some of our most vulnerable in the community.</p>\r\n
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<p><em>City online service</em> – development of chat bots (web- and voice-based) that can help quickly and efficiently connect residents, businesses and visitors to the information that they’re looking for, whenever they are looking for it.</p>\r\n
\r\n
<h3>Web-based chatbots</h3>\r\n
\r\n
<ul>\r\n
\t<li>The <strong>Kelowna International Airport</strong> chatbot, Link, was launched in October 2020. Visit <a href="https://ylw.kelowna.ca/" target="_blank">ylw.kelowna.ca</a> and click on the chat icon in the bottom right corner to give it a try.</li>\r\n
\t<li>Our <strong>Citybot</strong> (initially answering questions about COVID-19), launched in December 2020, but has since evolved to handle more topic-specific questions about property taxes (including utility billing and more), Glenmore Landfill and your waste needs, recreation and snow (now taking a needed rest). Just click on the chat icon in the bottom right corner of this page (and any page across kelowna.ca) to get chatting.</li>\r\n
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\r\n
<h3>Voice bots</h3>\r\n
\r\n
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\t<li>Our <strong>snow bot</strong> launched just in time for the 2022/2023 snow season and helped callers 24/7 to find out when the last time their road was plowed or when a plow might be coming by, and more important snow removal information. Right now, our snow bot is resting until the snow flies again.</li>\r\n
\t<li>Our <strong>revenue bot</strong> is ready to take your property tax, utility billing and other cashier-related questions. Just dial the revenue line at 250-469-8757.</li>\r\n
\t<li>Our <strong>landfill bot</strong>, lovingly named Oscar, can answer all kinds of questions about your waste disposal needs. Give Oscar a call at 250-469-8880.</li>\r\n
</ul>\r\n
\r\n
<p><strong>Under development: </strong>An AI-powered Development Services bot that will help you gather all the information you need to successfully submit a building permit.</p>\r\n
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<p><em>Involving internal & external stakeholders</em> – Living Labs are open innovation ecosystems using iterative feedback to create sustainable impact. These tend to involve interdisciplinary collaboration and can use research funding. Intelligent Cities shift the focus to creating new knowledge within the community. This allows cities to effectively tackle complex issues while generating new revenue streams.</p>\r\n
\r\n
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\t<li>We’re creating a platform to get data in the right hands as fast as possible. This includes a searchable data inventory, and real time alerts.</li>\r\n
\t<li>By using city data to measure the current state of problems, we can accelerate pilots, verify their effectiveness, and scale up impact.</li>\r\n
\t<li>By consolidating data intake and IoT use cases, we’re dismantling existing silos and preventing new ones from emerging as technology evolves.</li>\r\n
\t<li>With the ability to monitor and create alerts for environmental data, we’re improving our ability to forecast and respond to emergencies (flooding, etc.).</li>\r\n
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\r\n
<p>Based on deep understanding of our user groups, we find ways to improve the service through co-creation, iterative development and ongoing feedback. Check out this short<a href="https://opendata.kelowna.ca/apps/transforming-our-online-services-e-notifications/explore" target="_blank"> interactive story</a> about service design, in honour of #ServiceDesignDay (June 1, 2019). Online service improvements support the Corporate result that services, processes and business activities are transformed.</p>\r\n
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