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<p class="rtecenter"><span style="color:#c0392b;"><strong>SEE BILLS ONLINE WITH A PROPERTY ACCOUNT</strong></span><br />\r\n
Create a free Property Account, register your utilities, and switch to eBilling today. Visit <a href="https://billing.kelowna.ca/">billing.kelowna.ca</a> to get started.</p>\r\n
\r\n
<h2>Water and wastewater (sewer) billing</h2>\r\n
\r\n
<p>We provide utility services to residents within the <a href="https://www.kelowna.ca/city-services/water-wastewater/drinking-water/find-your-water-provider">City of Kelowna service area</a>. Utility bills are issued bi-monthly on the 6<sup>th</sup> or 16<sup>th</sup>, depending on which billing cycle covers a particular location. Residential customers who are billed for sewer service only will find these charges on their annual <a href="https://www.kelowna.ca/homes-building/property-taxes">Property Tax Notice</a>.</p>\r\n
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<p>Go paperless: receive your bills electronically and manage your account and profile online.</p>\r\n
\r\n
<p><a class="button" href="https://billing.kelowna.ca/accounts/loginmanager/">LOG IN TO PROPERTY ACCOUNT</a></p>\r\n
\r\n
<p>View the sections below for information on City Water Utility contacts, managing your account, paying your bill and the procedure for leaks, repairs and maintenance. Visit the <a href="https://www.kelowna.ca/city-services/water-wastewater/former-sekid-customers">Former SEKID customers page</a> for information specific to former South East Kelowna Irrigation District customers.</p>\r\n
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<p>Sign up for <a href="https://billing.kelowna.ca/accounts/loginmanager/" target="_blank">Property Account</a> to access your account, view historical transactions and manage your profile online; it's easy and convenient. If you own multiple properties, you can add all the accounts to your profile to view them in one online location. You can sign up for eBilling to go paperless and receive your bills electronically.</p>\r\n
\r\n
<p>You will need your account number and access code to register. This information is displayed at the top of your <a href="https://www.kelowna.ca/sites/files/1/docs/utility_billing_sample_bill_2017.pdf" target="_blank">City of Kelowna Utility Bill</a>.</p>\r\n
\r\n
<p>Any ownership changes on your account will generate a new access code; please contact Utility Billing Customer Care at <a href="mailto:[email protected]">[email protected]</a> or <a href="https://cityofkelowna-my.sharepoint.com/personal/mbuettner_kelowna_ca/Documents/Drupal%208%20Project/tel2504698757">250-469-8757</a> (option 2).</p>\r\n
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<p>A late payment charge of 1.5 per cent will be assessed each month (compounded monthly, 19.56 per cent per annum) on all outstanding balances not paid by the due date printed on the utility bill. All payments or credits will be applied to the oldest outstanding charge(s) first.</p>\r\n
\r\n
<p>Any amounts due that remain unpaid after Dec. 31 of the year are deemed to be taxes in arrears and added to the property taxes on that property. For further information regarding this process, visit our <a href="https://www.kelowna.ca/city-services/water-wastewater/transfer-taxes-frequently-asked-questions">Transfer to taxes FAQ page</a>.</p>\r\n
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<p>Utility Billing accounts are attached to a property in the owner’s name.</p>\r\n
\r\n
<p><strong>Information for landlords:</strong></p>\r\n
\r\n
<p>As the landlord, you will need to decide how to bill utilities to your tenant (e.g. part of monthly rent, as an addition to rent, or if you provide them with your account number to pay at their financial institution).</p>\r\n
\r\n
<p>Any amounts due that remain unpaid after Dec. 31 of the year are deemed to be taxes in arrears and added to the property taxes on that property. For further information regarding this process, visit our <a href="https://www.kelowna.ca/city-services/water-wastewater/transfer-taxes-frequently-asked-questions">Transfer to taxes FAQ</a><a href="https://www.kelowna.ca/city-services/water-wastewater/transfer-taxes-frequently-asked-questions"> page</a>.</p>\r\n
\r\n
<p><strong>Information for tenants:</strong></p>\r\n
\r\n
<p>If you’re moving out and the account is in your name as the tenant, your account will need to be closed. Contact Utility Billing Customer Care (<a href="mailto:[email protected]">[email protected]</a> or <a href="tel:2504698757">250-469-8757</a> (option 2)) a minimum of two days prior to your move-out date. We will schedule a final meter read and issue you a final bill. Be sure to pay your account to bring it up to date.</p>\r\n
\r\n
<p>If you signed up for the Pre-Authorized Withdrawal System, you will need to contact Utility Billing Customer Care at least 20 days before your move-out date to cancel enrolment. You’ll also want to update your financial institution to remove the account from your payees list.</p>\r\n
\r\n
<p>We no longer collect security deposits for utility accounts. Existing security deposits will be held until the account is closed, at which point it will be applied against the final bill, with the balance returned to the payee.</p>\r\n
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<p>Utility billing accounts are tied to a property, not a person, and don’t close when a customer moves to a different property. BC Assessment will provide the City with new ownership information. We recommend your sign up for <a href="http://billing.kelowna.ca/accounts/loginmanager/" target="_blank">Property Account</a> for easy and convenient online registration and access. Sign up for eBilling to receive your bills electronically.</p>\r\n
\r\n
<p>When a property sells, the estimated utility charges and balances will need to be reconciled by lawyers and real estate agents as part of the sale, similar to how tax balances are calculated through a statement of adjustments. The tax certificate can be used for approximating calculations.</p>\r\n
\r\n
<p>If you’ve signed up for the Pre-Authorized Withdrawal System, contact Utility Billing Customer Care (<a href="mailto:[email protected]">[email protected]</a> or <a href="tel:2504698757">250-469-8757</a> ) at least 20 days in advance to cancel the enrolment for your account.</p>\r\n
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<p>Notify <a href="http://www.bcassessment.ca/" target="_blank">BC Assessment</a> directly to change your mailing address. Visit <a href="https://info.bcassessment.ca/Services-products/update-your-property-information" target="_blank">BC Assessment’s Update Your Property Information webpage</a>, call <a href="tel:18668258322">1-866-825-8322</a> or mail your notice to:</p>\r\n
\r\n
<p>300-1631 Dickson Ave, Kelowna BC, V1Y 8H2</p>\r\n
\r\n
<p>You will need your folio number, assessment area number and jurisdiction area number in order to make an address change.</p>\r\n
\r\n
<ul>\r\n
\t<li><strong>Folio number:</strong> This number can be found on your property tax notice, utility bill, or using our <a href="https://billing.kelowna.ca/accounts/PIP/Pages/Search.aspx?templateName=property" target="_blank">Property Tax and Assessment Query</a> online service tool (folio is referred to as roll)</li>\r\n
\t<li><strong>Assessment area:</strong> 19</li>\r\n
\t<li><strong>Jurisdiction:</strong> If your folio number is five digits or less (e.g. roll 8500), your jurisdiction number is 214. If your folio number is greater than five digits (e.g. roll 12051228), your jurisdiction number is 217.</li>\r\n
</ul>\r\n
\r\n
<p>If submitting in writing: include the folio number of the property, previous mailing address, new mailing address, your printed name and signature.</p>\r\n
\r\n
<p><strong>Important:</strong> This refers to change in mailing address only. If you no longer own a specific property, the change in ownership will be picked up when BC Assessment is provided information from the Land Titles office.</p>\r\n
\r\n
<p><strong>Note: </strong>BC Assessment registers address changes with the City weekly.</p>\r\n
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<p>Make payments to your customer account number. </p>\r\n
\r\n
<p>For instructions on how to set up the City of Kelowna as an online bill payee, please view the <a href="https://www.kelowna.ca/sites/files/1/docs/city-services/Utilities/online_utility_payment_guide.pdf" target="_blank">Online Utility Payment Guide</a>.</p>\r\n
"""
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"content" => "In Kelowna there are year-round, assigned day water conservation measures in place to help to reduce peaks in water use, reducing the high demands on our water delivery system at any given time. This allows the system to keep up with the demands for clean drinking water, irrigation and commercial use, and gives it the ability to store water for future use (i.e. in case of local fires)."
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<p>In Kelowna there are year-round, assigned day water conservation measures in place to help to reduce peaks in water use, reducing the high demands on our water delivery system at any given time. This allows the system to keep up with the demands for clean drinking water, irrigation and commercial use, and gives it the ability to store water for future use (i.e. in case of local fires).</p>\r\n
\r\n
<p><img alt="Water use restrictions chart" src="/sites/files/1/docs/city-services/wastewater/watering_schedule.jpg" style="width: 374px; height: 275px;" /></p>\r\n
\r\n
<ul>\r\n
\t<li>Automatic underground irrigation systems may be run between midnight and 6 a.m. up to three days per week.\r\n
\t<ul>\r\n
\t\t<li>E.g. an odd-numbered home can water anytime between midnight and 6 a.m. on Tuesday, Thursday and/or Saturday.</li>\r\n
\t</ul>\r\n
\t</li>\r\n
\t<li>Manual sprinklers may be run between 6-10 a.m. or 7 p.m. and midnight on the assigned day, up to three days per week.</li>\r\n
</ul>\r\n
\r\n
<p>Assigned day water conservation measures help us use water wisely so that we can continue to supply sufficient water for all our needs without expensive upgrades to our delivery system. </p>\r\n
\r\n
<h2>City Water Utility’s water conservation efforts</h2>\r\n
\r\n
<p>The City Water Utility sources its water from Okanagan Lake and provides water to just over half of the Kelowna population. Since moving to a metered water system and charging variable water rates in 2003, the Utility has made significant progress in water conservation efforts, giving us an edge during drought years. These variable rates demonstrate the value of water to customers by increasing rates as water consumption rises.</p>\r\n
\r\n
<p>There are <a href="https://www.kelowna.ca/city-services/water-wastewater/drinking-water/find-your-water-provider">four major water providers</a> operating within city boundaries, each with their own water supply rates, requirements and watering restrictions. Please check your water provider's website for specific details on watering restrictions for your area.</p>\r\n
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