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<h3><strong>Information about water notices</strong></h3>\r\n
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<p>Water Quality Advisories, Boil Water Notices and Do Not Use Notices can be in place throughout the Central Okanagan at any given time. Check with your <a href="https://www.kelowna.ca/city-services/water-wastewater/drinking-water/find-your-water-provider">water service provider</a> for the most up-to-date information. City Utility customers can receive automatic email updates on drinking water quality by signing-up for <a href="https://www.kelowna.ca/city-hall/contact-us/e-subscribe-notifications">e-subscribe notifications</a> or calling the Water Quality Hotline at <a href="tel:250-469-8475">250-469-8475</a>.</p>\r\n
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<p><a class="button" href="https://www.kelowna.ca/city-hall/contact-us/e-subscribe-notifications">SUBSCRIBE TO UPDATES</a> <a class="button" href="tel:2504698475">Call water Quality Hotline</a></p>\r\n
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<p>Used in situations where the public health threat posed by the water supply system is modest, and actions can be taken to reduce the risks through means other than requiring a Boil Water Notice or Do Not Use Water Notice. The City Water Utility will advise when the Water Quality Advisory is lifted through website updates and media releases. </p>\r\n
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<p><strong>Who should take precaution </strong></p>\r\n
\r\n
<ul>\r\n
\t<li>People with weakened immune systems or chronic illnesses</li>\r\n
\t<li>People under 12 and over 65 years of age</li>\r\n
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\t<li>Boil water for one minute and allow to cool before use</li>\r\n
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<p>Used in situations where the public health threat posed by the water supply system is elevated and the nature of the threat is one that can be effectively addressed through boiling of the water. The City Water Utility will advise when the Boil Water Notice is lifted through website updates and media releases. </p>\r\n
\r\n
<p><strong>Scenarios where water should be boiled</strong></p>\r\n
\r\n
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\r\n
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\r\n
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\t<li>Bring water to a rolling boil for one minute and allow to cool before use</li>\r\n
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<p>A side by side <a href="https://www.kelowna.ca/sites/files/1/comparison_table_2024-2.pdf">water quality comparison</a> was done between the City water system and the SEK water system as many residents who once were on the SEK water system are now receiving City water.</p>\r\n
\r\n
<p>The most significant visual difference when comparing City potable water to SEK irrigation water is the colour and the turbidity. Colour is noticeably higher in the non-potable irrigation water and quite pronounced during April through May during freshet due to natural organic material. Similar observations apply to Turbidity as upland water sources tend to pick up sediment material as it passes through channels and riverbeds to the point of intake.</p>\r\n
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<h3>SEK Irrigation Turbidity Dashboard</h3>\r\n
\r\n
<p>SEK irrigation water quality can fluctuate based on time of year and upland water source conditions. A customizable dashboard has been posted to provide daily average turbidity conditions in the irrigation system, which is an indication of the amount of sediment and particulates in the water. </p>\r\n
\r\n
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<p>The water is chlorinated at the lake intake sites between 1.50 and 2.00 mg/L, depending on seasonal changes in water quality. Chlorine concentration ranges throughout the distribution system between 0.10 mg/L and 0.90 mg/L. Concentrations greater than 0.10 mg/L must be maintained to ensure disinfection of the water as it’s pumped through the watermains.</p>\r\n
\r\n
<p>The taste and odour threshold for chlorine is 0.60 mg/L; sensitive individuals can smell or taste (usually smell) chlorine around 0.40 mg/L. Chlorine is very volatile and readily dissipates into the air; therefore people can smell it in the shower. Chlorine is easily removed by boiling the water, leaving it overnight in an open container (in the fridge) or by using a charcoal filter.</p>\r\n
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<p>We have online monitoring 24 hours a day, seven days a week. In addition, Water Quality staff collects samples weekly to confirm the online data. The City also creates an Annual Water Report providing a detailed analysis of all the results from the year through-out the treatment and distribution system. </p>\r\n
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<p>Bacteria, viruses and parasites such as giardia and cryptosporidium can attach themselves to the suspended particles in turbid water. These particles then interfere with disinfection by shielding contaminants from the disinfectant (e.g. chlorine). Chlorine is not effective in deactivating cryptosporidium.</p>\r\n
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<p>For more information regarding health issues related to turbidity, contact the Interior Health Authority at <a href="tel:2508624200">250-862-4200</a> or visit their <a href="https://www.interiorhealth.ca/Pages/default.aspx">website</a>.</p>\r\n
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<p>Turbidity, which is measured and reported in nephelometric turbidity units (NTU), is an optical measurement of water’s ability to scatter and absorb light rather than transmit it in straight lines. Turbidity levels can range from less than 1 NTU to more than 1,000 NTU. At 5 NTU water is visible cloudy; at 25 NTU it is murky.</p>\r\n
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